Before work begins
You may cancel for a full refund before we begin the document review or appointment preparation stated in your confirmation. If you are a consumer with a statutory withdrawal right, the confirmation explains that right. We begin during the withdrawal period only with your express request and acknowledgement of the consequences.
After preparation has started
When requested preparation has begun, a cancellation may receive a partial refund less the reasonable value of work already completed. Once annotated documents or another agreed deliverable have been supplied, that completed part is non-refundable unless it is defective.
Appointments, changes and no-shows
You may reschedule once without charge with at least 24 hours’ notice. A cancellation made at least 24 hours before the call is refunded according to the work already completed. With less notice, up to 50% of the session fee may be retained in addition to completed preparation.
If you do not attend and provide no notice, the appointment fee is non-refundable because the time cannot usually be reassigned. If Codewirebase cancels and no suitable replacement time is agreed, you receive a full refund for undelivered work.
How to request a refund
Email info@codewirebase.digital with your name, booked consultation, appointment date and reason for the request. Do not send bank or card details by email. We acknowledge requests within two working days and explain any deduction for work already performed.
Approved refunds are sent to the original payment method within 10 working days. Bank processing may add time outside our control. No physical products, purchased materials or deposits are part of our standard consultations.
Service concerns and exceptions
If a deliverable does not match the confirmed scope, tell us promptly and give us a reasonable opportunity to correct it. Mandatory German consumer rights remain unaffected. Exceptional illness or emergency circumstances are considered fairly on the information available.